Hospice CAHPS® is a customer satisfaction survey for hospice providers. It's conducted using a 47-question standardized survey which will be administered to all US hospice agencies serving more than 50 decedents annually. The survey was introduced by the Center for Medicare and Medicaid Services (CMS) in the FY 2014 Hospice Wage Index and Payment Rate Update.
Hospice agencies have a choice of several CMS-approved vendors to conduct the survey for them. The surveys will begin in April of 2015, but hospice agencies who choose to participate in Hospice CAHPS® must conduct a "dry run" during the first quarter of 2015.
The results from the surveys will eventually be made public and posted on CMS's website.
Pinnacle Quality Insight conducts Hospice CAHPS® via telephone. We are one of the very few vendors that offer phone surveys. Phone surveys are the best choice for a service that is as personal and sensitive as hospice care.
Phone surveys are also likely to get a higher response rate than mailers.
It's usually assumed that the down side of phone surveys is their price, as they cost more to conduct than mailed surveys. Thanks to our size and experience, however, we are able to offer phone interviews at a very similar price point, sometimes even less expensive, than mailed surveys.
To learn more about Hospice CAHPS® or to sign up with an approved telephone vendor, we invite you to contact us.